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Workplace Adjustment: Job Coaches

A woman sits at a desk with papers sitting on the table. She is pointing at an ipad that is being held by a job coach who is standing next to her at the table.

What is it?

Job coaches are individuals who specialize in assisting people with disabilities to learn and accurately carry out a range of job duties, including:

  • One-on-one training tailored to the needs of the employee.

  • Job analysis to identify job duties, followed by the development of a specific plan as to how to best train the employee, enabling them to work independently and perform job duties accurately and effectively without assistance.

  • Working with employers to explore unmet business needs so that jobs can be developed or customized to meet those needs.

Job coaching is sometimes done in a relatively informal way, but it can also involve the application of the evidence-based practice of "supported employment" which includes ongoing support throughout the lifecycle of the employee.

Many employment service providers have job coaches available to provide coaching as part of their disability employment programs (like those available through Open Door Group, WCG Services, March of Dimes, and more.) Some Employers committed to the workforce inclusion of people with disabilities also have job coaches available in their HR, Training, and Diversity, Equity, and Inclusion teams.

How does it help?

Employees with disabilities are set up for success with the support of a job coach who can assist with a range of services, including:

  • The onboarding process by reviewing expectations of the role as well as any accommodations needed to complete tasks independently and successfully.

  • Ensuring accommodations are being met by the employer and assisting the employer where appropriate.

  • Building self-confidence and exploring the employee's full potential to develop their professional growth.

  • Skills development for employees who may have gaps in their current skill set to complete certain tasks required of the role, as well as assisting employers in adjusting roles when appropriate.

Job Coaches can help employees with:

Employees of all abilities can benefit from a job coach.


Looking for more detailed information on workplace adjustments?

Job Accommodation Network Logo

The Job Accommodation Network (JAN) is the leading source of free, expert, and confidential guidance on job accommodations and disability employment issues. Serving customers across the United States and around the world for more than 35 years, JAN provides free practical guidance and technical assistance on job accommodation solutions, and self-employment and entrepreneurship options for people with disabilities.

Self-Assessment logo

Do you want to be a more inclusive and accessible employer?

Take this 15-minute Disability Inclusive Employer Self-Assessment to gain a deeper understanding of where you’re doing well and where there’s room to improve.

Open Door Group and Presidents Group collaborated on this tool, created from recent international research on practices that truly increase inclusion and retention of people with disabilities in the workplace.


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