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Finance Account Services Representatives


North Vancouver, BC, Canada


$30.17 - $30.17 Hourly

Employment Type

Full-Time, Part-Time, Temporary

Job Summary

The Accounts Services department is looking for Finance Account Services Representatives (Temporary - 6 Months) to join our team in North Vancouver.

Shifts iclude Mondays to Saturdays – 8:00am-6:00pm. Shifts may vary as they are based on shift bids, but you must be available to work Saturdays as scheduled in order to apply.

ICBC is hiring 3 full-time temps (3 full shifts per week, most likely Monday & Saturday OR Friday & Saturday, and third day is flexible), and 4 part-time temps.

Job Duties

• Working as part of a call center team that takes inbound call inquiries and contacts customers to discuss outstanding debt owed to the corporation and services insurance related Payment Plan
• Working on assigned files to investigate and evaluate collectability and repayment
• Determining recovery action best suited to the situation
• Negotiating payment arrangements and settlements
• Maintaining an ongoing relationship with the customer until the account is finalized
• Reviewing multiple database applications while processing incoming calls and emails
• Discussing options available to the customer to assist them in repaying their outstanding accounts and advises them of the possible consequences of non-payment.

Employee Benefits

ICBC's inclusive benefits support employees’ health and well-being so you can feel your best at work and know you're supported in your day-to-day life including:

• Time off to rest, recharge and connect
Employees start earning paid vacation days when they begin their employment at ICBC. They gain additional days after seven years of service. You’ll be encouraged to take your vacation days, whether that’s extending an already-long weekend or planning the trip of a lifetime. Depending on your role, you could be entitled to other days off in addition to your eligible vacation days.

• Supporting your physical health
As an ICBC employee, you and your dependents (if applicable) will be covered by our comprehensive health and dental plans. If you’re a full-time employee, we’ll pay 100% of your health and dental premiums and those of any dependents covered under your plan. If you're also covered by your spouse’s benefit plan, our coordination of benefits could mean up to 100% coverage of your eligible health-related expenses.

• Supporting your mental health
Our employee health care plans include mental health coverage for services like psychologists, clinical counsellors and social workers. Our Employee Family Assistance Plan (EFAP) is available 24/7 to employees and their eligible dependents.

• Helping you secure your financial future
We know that financial planning can be daunting. We want to set you up for success and financial stability with our free Financial Wellness webinars. Each webinar is created for ICBC employees and covers topics ranging from personal budgeting and understanding your pension to retirement planning.
If you’re travelling for work, you and any dependents you travel with are covered with our travel accident insurance. Full-time and regular employees are also covered for emergencies that may occur during international leisure travel.
Our pension provides a predictable income to you in your retirement years.
Our ICBC-paid life insurance will pay out a non-taxable lump sum to your designated beneficiary if you, your spouse or your dependent child dies. You can also purchase additional optional critical illness insurance for yourself and additional optional life insurance for yourself and/or your dependents.

What You Bring

• Ability to handle multiple projects at one time and are able to adapt to changes and prioritize tasks while processing a considerable volume of detailed work
• Dealing with challenging customer situations and taking an objective stance in decision-making
• Active listening skills, coupled with the ability to relate to the customer and willingness to go the extra mile allow you to thrive in navigating the collections process
• Negotiation, communication and organizational abilities are good in addition to your proficiency with computers, Windows OS, and Microsoft Office
• Ability to read, understand, and convey financial information
• Working knowledge of SAP
• To keyboard at the established proficiency level of 5,000 net keystrokes per hour at 95% accuracy
• Knowledge of procedures and practices used in debt collection and prior work experience in a call center environment will be considered an asset.
• Strong customer service and communication skills.

This is a hybrid-remote position, working from home and in-office.

How to Apply

If you are interested in applying for this position or have a candidate who does, please fill out the Candidate Referal Form. An Inclusive Workforce Specialist will be in touch to schedule a pre-screening interview. 

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