Bakery Department Head

Job Duties

Sales & Gross Margin

• Execute the Company's Merchandising and Promotional strategies to achieve the Company's

  sales objectives with the assistance of the category manager

• With the assistance of the Store Manager, utilize the Store Promotion Master Book/ Intranet to

  execute department sales goals as assigned by the Store Manager by participating in biweekly/

  monthly department head meetings

• Analyze sales and gross margin reports with the assistance of the Store Manager to maximize

  sales and gross margin for the department

• Ensure quality control of all products

• Orders effectively to achieve maximum sales and gross margin

• Ensure proper procedures are followed including not limited to credits, product rotation,invoicing, store transfers, receiving, etc.

Expense Control

• Control labor costs through efficient weekly store schedules (to be approved by Store Manager)

• Minimize all operational expenses (utilities, supplies, samples, waste, donations, etc.)

• Conduct regular, preventative maintenance of equipment to ensure proper functionality and

  control of equipment expenses

Policies and Procedures

• Enforces and adheres to all applicable legislation to ensure a safe and clean retail environment

• Support the Company Mission, Vision and Guiding Principles

• Enforce all Company policies and procedures

• Manage and report any accident, incidents, WSIB cases to the Store Manager

• Reports maintenance repairs in accordance with the Company’s reporting procedure

  
  

People Management

• Ensure completion of departmental tasks by delegating to associates within the department

• Communicate staffing levels to the Store Manager to ensure departmental efficiency and

  customer service

• Provide ongoing training and guidance to all members of the department

• Responsible for the performance management of all members of the department with the

  assistance of the Store Manager, using employee meeting records and annual performance

  reviews

• Attend regular department head meetings to review all policies, procedures and expectations

  and goals and achievement of goals in the department

• Ensure a harmonious and productive working environment in the store to maximize associate

• morale and performance

• Respond to customer concerns / issues in an appropriate and timely manner.

Shift Management and Key Holder Responsibilities

• When assigned as active shift manager, you are responsible for the general communication and

  organization between all departments.

• Ensures all store opening procedures are followed and complete when designated as opening

  shift supervisor

• Ensures all mid shift procedures are followed and complete when designated as mid shift

  supervisor

• Ensures all closing shift procedures are followed and complete when designated as closing shift

  supervisor

• All other duties as assigned by Management

What We Offer:

• A rewarding and fun work atmosphere

• Flexible work schedules

• Competitive wages

• Employee Recognition Program

• 20% Staff discount across all locations

• 50% Staff discount at our Bistro/ Bitehaus

• Perks Program (Monthly Super Staff Discounts, Goodlife Discount, Perkopolis and more)

• Immediate health, vision and dental benefits upon hire

• Employee Assistance Program

• Access to 24/7 virtual health care

• Deferred Profit Sharing Plan (DPSP)