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Customer Contact Representative II (Driver Licensing)

ICBC

910 Government Street, Downtown, Victoria, BC, Canada

Salary

$30.17 - $32.55 Hourly

Employment Type

Permanent, Part-Time

Job Summary

Bring your enthusiasm and passion for customer service to our fast-paced driver licensing contact Centre!

As a Customer Contact Representative II, you will provide support and information to our customers. In the role, you can expect to assist with a range of enquiries related to driver licensing, BC Services Cards, and road safety initiatives. While the topic may vary, our goal is to always provide each customer phenomenal service, as well as complete and accurate information.

Job Duties

Current operational hours are as follows:
Full time training will take place over 14 weeks, starting March 1, 2024, Monday to Friday, 8:30am to 4:30pm.

After training, your part-time shifts will be within our operational hours: 3-4 days per week.
• Monday to Friday from 8:00 am to 6:05 pm
• Saturdays from 9:00 am to 5:05 pm

The position is based out of 910 Government Street, Downtown Victoria.

Employee Benefits

Our inclusive benefits support employees’ health and well-being so you can feel your best at work and know you're supported in your day-to-day life. As an ICBC employee, you and your dependents (if applicable) will be covered by our comprehensive health and dental plans. If you’re a full-time employee, we’ll pay 100% of your health and dental premiums and those of any dependents covered under your plan.

What You Bring

• Passion for customer service
• The ability to communicate with others effectively
• Strong analytical, listening, questioning, and organizational skills
• The ability to thrive in a fast-paced team environment
• Completed grade 12 education or equivalent


Testing Requirements
• Data Entry
• Listening Assessment

How to Apply

If you are interested in applying for this position, please fill out a Candidate Referral Form. 

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